Shipping policy
Shipping Policy – RoutX
Last Updated: October 9, 2026
At RoutX, we aim to deliver your orders safely and efficiently. Please read our Shipping Policy before placing an order.
1. Delivery Locations
RoutX currently delivers to selected locations in Odisha, India, where our delivery service is available.
Service availability depends on the customer's PIN code. We may expand our delivery locations as our business grows.
2. Order Processing
Orders are processed after they are successfully placed and confirmed.
Processing times may vary depending on product availability, seller confirmation, and operational requirements.
3. Estimated Delivery Time
Delivery times depend on the customer's location, product availability, and delivery arrangements.
Any delivery timeframe displayed on the website is an estimate and may change due to unforeseen circumstances.
4. Shipping Charges
Applicable delivery or shipping charges, if any, will be displayed during checkout or communicated to the customer before order confirmation.
5. Order Tracking
Customers may contact RoutX customer support to enquire about their order status.
Tracking information may not be available for every order, particularly for deliveries handled directly by RoutX.
6. Cash on Delivery (COD)
Cash on Delivery is available only for eligible orders and serviceable locations where this payment option is offered at checkout.
Customers must pay the applicable order amount when the order is delivered.
7. Delivery Address and Contact Details
Customers must provide a complete and accurate delivery address and a working contact number.
Incorrect addresses or unreachable contact numbers may cause delivery delays or failed delivery attempts.
8. Delayed or Failed Deliveries
Although RoutX makes reasonable efforts to deliver orders on time, delays may occur due to weather, traffic, operational issues, product availability, or other circumstances beyond our reasonable control.
If a delivery attempt fails, RoutX may contact the customer to arrange another attempt, where feasible.
9. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact RoutX customer support as soon as possible after delivery.
Please provide your order number and relevant photographs or videos, where applicable. Your request will be reviewed under our Return and Refund Policy.
10. Cancellation and Refunds
Order cancellations, returns, and refunds are subject to our applicable policies and Indian consumer protection laws.
11. Contact Us
For shipping and delivery enquiries, please contact RoutX through the customer support details published on our website.
Thank you for choosing RoutX!